All 'Essentials' subscriptions are delivered early on Wednesday morning, on your doorstep before 7am. 

What is the deadline for 'One-Time Orders'  added to your subscription?

Tuesday 10am Deadline 

What is the deadline for editing you existing subscription?

Sunday 9pm

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How do I create my first ‘Essentials Subscription’ ? 

Step 1. Select products for your Essentials Subscription in the Subscription Box Builder, you can add them in and increase quantity if needed. 

Step 2. Once you are happy with your box, you can choose between a weekly delivery or every second week. 

Step 3. Then 'Go to Cart'

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How do I ‘Manage my Essentials Subscription’?

Follow this link to edit and manage your Subscription 

 NOTE: When editing your items, do not create an entire new subscription through the builder. How can you tell? If you are sent to the "checkout" page and prompted to enter your info again, you are in the wrong place.

You need to begin the process by accessing your existing subscription through the ‘Manage your  Subscription' NOT by going to the "Build your Subscription" and starting over with a new subscription. This will result in multiple orders being placed for you. If you do this inadvertently, don't worry, just let us know and we can fix it for you

Your last chance to make changes is Sunday evening.

The reason we finalise subscription orders earlier than the deadline for one-time orders is to ensure you receive as many of your items as possible. If we waited until the deadline for all one-time orders, every other customer would get "first dibs" on items we have in limited quantity and we might be sold out by that point.

My Subscription order is missing some of the items I selected. What happened? 

There are two likely explanations.

  1. If just a few items are missing from your order confirmation email then most likely we ran out of those items. Our system scans for out-of-stock items right before we charge your card on file, and if an item in your box is out of stock, we don't charge for it.

So, you will see it missing from your order confirmation email, but it remains in your list of Subscription items (viewable through the dashboard) We will try to order it again at your next recurring order, until you remove it through the Manage Subscription Page.

  1. If your delivery or order confirmation looks substantially different than the selection made in your dashboard, most likely you made the changes in the Dashboard AFTER the order had already been finalised for that delivery.